FAQ

How long does shipping take?

Orders are usually processed within 1–3 business days. Delivery times depend on your location and chosen shipping method.

Can I track my order?

Yes. Once your order is shipped, you will receive a tracking number by email.

Can I cancel or change my order?

If your order has not yet been processed, we may be able to make changes or cancellations. Please contact us as soon as possible.

Are your products authentic?

Yes. We only source genuine products from trusted suppliers and authorised distributors.

Which skincare products are suitable for sensitive skin?

Skin can react differently from person to person. We recommend patch testing before full use and checking ingredient lists carefully.

How do I know which products are right for me?

You can contact us for general product guidance. We also recommend researching ingredients and routines suitable for your skin type.

Do you accept returns?

Yes, we accept returns on eligible unused and unopened items within 14 days of delivery.

What if my item arrives damaged?

Please contact us within 48 hours of receiving your order and include photos of the damage.

How long do refunds take?

Approved refunds are typically processed within 5–10 business days.

What payment methods do you accept?

We accept major credit and debit cards, PayPal, Shop Pay, Apple Pay, and other payment methods available at checkout.

Is checkout secure?

Yes. Your payment information is processed securely using encrypted payment systems.

Do you ship internationally?

Yes, we ship to many countries worldwide.

Will I need to pay customs fees?

Depending on your country, customs charges or import duties may apply.